Shipping policy

Order Processing

All orders are processed within 2–4 business days (excluding weekends and holidays).

Each Zanmoo piece is carefully inspected and thoughtfully packaged before shipping, ensuring it arrives safely and beautifully.

Once your order has been shipped, you will receive a confirmation email with tracking information.

We currently ship to:

If your location is not supported at checkout, please contact us for assistance.

All orders are shipped from our international fulfillment center.

Please note that delivery times may vary due to customs clearance, weather conditions, or peak shipping periods.

Once your order has been shipped, you will receive a tracking number via email.

You can track your order by:

For international orders:

Delays may occur due to:

If your order has not arrived within the estimated timeframe, please contact us and we’ll be happy to assist.

Please ensure that your shipping address is complete and accurate.

If a package is returned due to incorrect address information:

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery (or expected delivery).

Kindly include photos or relevant details, and we will arrange a replacement or refund.

For any questions regarding your order or shipping: